Return policy
PLEASE NOTE THAT WE DO NOT OFFER FREE RETURNS. DIRECT RETURN COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER.
General Considerations
The customer assumes the shipping costs for the return.
Our return and cancellation policy complies with Directive 2011/83/EU on consumer rights (for the EU) and other applicable regulations.
Is it possible to return my order?
Yes, it is possible. If you are not satisfied with the items you have ordered, you may request a return within 30 days of receiving the order, provided that the conditions established in this Policy are met.
This 30-day period constitutes an additional Veraldi Moda commercial policy and is without prejudice to the legal right of withdrawal of 14 calendar days.
In this case, the order must meet the following conditions:
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The order must retain all parts, components, accessories, and accompanying packaging in its original state.
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The product must have been handled only to check its nature, characteristics, and functioning. Veraldi Moda may take into account any decrease in value resulting from handling that exceeds what is necessary to verify such characteristics.
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Products for which hygiene or health protection is relevant must be returned under reasonably enforceable hygiene conditions and, where applicable, with their seals or protective elements intact without having been used.
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In the event that the product arrives defective, damaged, is incorrect, or shows a lack of conformity, the customer must notify us as soon as possible, providing photographs or other information that allows the incident to be evaluated.
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The direct costs of the return will be borne by the customer.
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Once the return is received, Veraldi Moda may inspect the items to verify that they correspond to the order and determine, where applicable, if the conditions applicable to the return are met.
We reserve the right to refuse a commercial return that does not meet the conditions established in this Policy, without prejudice to the legal rights that correspond to the consumer and that cannot be excluded or limited.
Non-returnable products
Returns will not be accepted in the following cases:
- Personalized or custom-made products.
- Perishable goods or goods with an expiration date.
- Personal hygiene items (e.g., underwear or opened cosmetics).
- Digital content or downloaded software.
How can I return my order?
If your order meets the above conditions, you must follow these steps to initiate the return process:
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Send an email to: contacto@veraldimoda.com
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Ensure that the email contains the following:
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Order number.
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Reason for the return request.
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Photographs of the product when there is breakage, defect, damage, or incident.
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Customer's first and last name.
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Customer's address.
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*Important:
Do not send any product to the sender's address or any other address.
Veraldi Moda will contact the customer and provide the corresponding instructions, including the return address when applicable.
The customer will be responsible for the direct costs of return shipping.
RIGHT OF WITHDRAWAL
When the consumer has a legal right of withdrawal in accordance with applicable legislation, they may exercise said right within the corresponding legal period.
For distance sales to consumers in Spain, when Spanish regulations apply, the general withdrawal period will be 14 calendar days, without prejudice to the legally provided exceptions.
The period will begin to count from the day on which the consumer or a third party indicated by them, other than the carrier, acquires material possession of the goods.
To exercise the right of withdrawal, the consumer must communicate to Veraldi Moda their decision to withdraw by means of an unequivocal statement, for example, by email sent to:
The consumer may use the following communication model, although its use is not mandatory:
“I hereby notify you that I wish to withdraw from the contract regarding order no. ________, received on ________. Consumer name: ________. Address: ________. Date: ________.”
ORDERS IN TRANSIT
Given that orders may enter the preparation, processing, or shipping stage shortly after being placed and may be managed through automated logistics systems or third-party providers, we cannot guarantee the cancellation of an order once its processing or shipping has begun.
If the customer wishes to cancel an order, they must contact us as soon as possible.
If the order has already been processed or shipped, we may not be able to stop or cancel it before delivery.
RECORD FOR SHIPMENTS IN TRANSIT
Because some products may be shipped from logistics centers located outside the customer's country, including logistics centers in Asia, there may be transit times over which we have no control.
The customer may communicate their intention to withdraw in advance and follow the instructions provided by Veraldi Moda.
To facilitate the identification and management of the return, we recommend keeping and providing the proof or tracking number of the return shipment.
CONSEQUENCES OF WITHDRAWAL
If the consumer withdraws from this contract, Veraldi Moda will refund the payments received from the consumer in accordance with applicable legislation.
In cases where Spanish regulations on withdrawal apply, the refund will include the delivery costs that correspond according to said regulations, not including the additional costs derived from the consumer having expressly chosen a delivery method other than the least expensive standard delivery method offered by Veraldi Moda.
Once the returned items are received, Veraldi Moda may verify that they correspond to the order subject to return and that the applicable conditions are met.
The refund will be made using the same means of payment used by the customer for the original transaction, unless another means has been expressly agreed upon. The direct costs of returning the goods will be borne by the consumer.
When the consumer is responsible for a decrease in the value of the goods as a result of handling that exceeds what is necessary to verify their nature, characteristics, and functioning, Veraldi Moda may apply the legally permitted consequences.
EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
The right of withdrawal will not apply in those cases where there is an applicable legal exception.
Among other scenarios where the conditions established by applicable legislation are met, there may be exceptions for certain products that, by their nature, are not suitable for return for reasons of health or hygiene protection when they have been unsealed after delivery, products made to measure according to consumer specifications or clearly personalized, and other legally provided scenarios.
DEFECTIVE, DAMAGED, OR INCORRECT PRODUCTS
If the product received has a defect, damage, lack of conformity, or does not correspond to the requested product, the customer must contact us via:
We recommend including:
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Order number.
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First and last name.
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Clear photographs of the product.
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Photographs of the packaging when the damage may be related to transport.
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Description of the problem.
Veraldi Moda will evaluate the incident and provide the corresponding instructions.
Consumer rights relating to the conformity of goods, legal warranties, repair, replacement, price reduction, contract termination, or other legally available remedies will be maintained where applicable.
RETURN ADDRESS
For logistical reasons, return times, and security, do not use the return address that appears on the package received as the return address.
Veraldi Moda will communicate the correct return address to the customer once the request has been reviewed and authorized.
The return address may correspond to a logistics center, warehouse, or authorized provider of Alliance Strategies Holdings LLC and may be located outside the customer's country.
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