Shipping policy
We are proud to offer free shipping!
All orders are processed and shipped through our fulfillment centers and/or partner logistics providers. Some products may be shipped directly from suppliers or distribution centers located outside the country of destination, including logistics hubs in Asia.
Please note that processing and delivery times may vary depending on the product, destination, availability, order volume, logistics conditions, and circumstances beyond our control.
When is my order processed?
We process orders from Monday to Friday.
Orders will typically be processed within 3 to 10 business days from the date the order is placed.
Once the order is processed, it will be handed over to the corresponding logistics carrier for shipment.
Orders placed during weekends, holidays, peak demand periods, promotions, or sale seasons may require additional processing time.
The times indicated are estimates and do not constitute a guarantee of a specific delivery date, unless expressly stated otherwise.
We do not perform regular shipments during weekends, although certain logistics operations or tracking updates may occur during those days.
CAN I CANCEL OR MODIFY MY ORDER?
Once an order is placed, our system may automatically begin the preparation and processing stage.
For this reason, we cannot guarantee the cancellation, modification of products, or change of delivery address once the order has begun processing or has been shipped.
If you need to modify delivery information or request an order cancellation, you must contact us as soon as possible via:
We will make every effort to accommodate your request whenever possible.
However, if the order has already been processed or shipped, we may not be able to stop, modify, or cancel it.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
After order processing, transit time will primarily depend on the country and delivery destination.
The following timeframes are indicative delivery estimates and may vary:
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Europe: 7–14 business days.
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United States: 7–15 business days.
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Canada: 7–16 business days.
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Central America: 10–25 business days.
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Australia / New Zealand: 10–26 business days.
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Other countries: 11–30 business days.
In exceptional cases, an order may take longer than usual, reaching up to 40 business days for delivery.
If you experience any unusual delay in receiving your order, please do not hesitate to contact our customer service team. We will be happy to help you resolve any issue.
We appreciate your understanding and patience as we strive to provide you with the best possible shopping experience.
EXCEPTIONAL DELAYS
Under certain circumstances, an order may take longer than usual to arrive.
Delays may occur due to, among other causes:
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High demand.
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Promotional or sale seasons.
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Holidays.
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Weather conditions.
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Logistics issues or interruptions.
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Carrier delays.
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Customs inspections.
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Import or export restrictions.
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Incidents at distribution centers.
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Incorrect or incomplete delivery information provided by the customer.
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Extraordinary circumstances or force majeure.
In exceptional cases, delivery may exceed the estimates indicated above.
When an unusual delay occurs, we recommend the customer contact our customer service team at:
Our team will review the available information and, whenever possible, help determine the status of the shipment.
ORDER TRACKING
When available, we will provide the customer with a tracking number so they can check the status of the shipment.
Tracking information is provided by the logistics carrier and may take time to update after the order has been shipped.
The temporary absence of updates in the tracking system does not necessarily mean that the order has been lost or is no longer in transit.
In the event that the tracking shows an issue, we recommend contacting us so we can review the situation.
DELIVERY ADDRESS
The customer is responsible for providing a complete, correct, and up-to-date delivery address when placing the order.
Alliance Strategies Holdings LLC will not be responsible for delays, returns to sender, failed deliveries, or other issues resulting from incorrect, incomplete, or outdated delivery information provided by the customer, to the extent permitted by applicable law.
If you detect an error in the address after placing the order, you must notify us immediately at:
We will attempt to perform the modification whenever possible.
However, we cannot guarantee that an address can be modified once the order has begun processing or has been handed over to the logistics carrier.
CUSTOMS, TAXES, AND IMPORT DUTIES
In certain international destinations, an order may be subject to customs procedures, taxes, tariffs, fees, or other charges imposed by the authorities of the destination country.
When such charges are legally applicable and have not been expressly included in the price or purchase terms, they may be the responsibility of the recipient in accordance with the legislation of the destination country.
Alliance Strategies Holdings LLC does not control the decisions of customs authorities and cannot guarantee that a shipment will be exempt from taxes, tariffs, or inspections.
Delivery times may also be affected by customs procedures.
UNDELIVERED ORDERS OR ORDERS RETURNED TO SENDER
If an order cannot be delivered due to an incorrect or incomplete address, the recipient's absence, unjustified rejection of the shipment, non-payment of charges, or other circumstances attributable to the customer, we recommend contacting us to determine the available options.
Depending on the circumstances, there may be additional reshipment costs or other logistics consequences.
LOSS OR DAMAGE DURING TRANSPORT
If the order arrives visibly damaged, we recommend keeping the packaging and taking photographs of the package and the product before discarding any material related to the shipment.
In the event of receiving a damaged, incorrect, or non-conforming product, the customer must contact:
including, whenever possible:
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Order number.
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First and last name.
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Photographs of the product.
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Photographs of the packaging.
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Description of the issue.
Veraldi Moda will evaluate the situation and provide the corresponding instructions.
IMPORTANT INFORMATION REGARDING TIMEFRAMES
The processing and delivery times indicated in this Policy are estimates and may be affected by circumstances beyond Veraldi Moda's control.
We do not guarantee an exact delivery date. The placement of an order implies that the customer has had access to the available information regarding processing and delivery before completing the purchase.
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